Managed Service
Escalation as a Service
Your security specialists on speed dial
Ever wish that you could have the peace of mind of a team of cloud security gurus available when you need them, to work on what you need them to, without having to pay for those times when you don’t need them?
Traditional support models don’t tend to offer that kind of flexibility, and we recognise that kind of sticks in the throat. Which is why we’ve developed Escalation as a Service.
Our service is easy to digest, by lowering fixed monthly support costs and increasing flexibility. We wrap up a SLA response that fits your business, along with a monthly catchup call and an agreed number of hours per month that you can use in the way that best suits you.
Now, wouldn’t that go down easily, much like a strawberry mille-feuille and a glass of super-chilled Bolly?
Key benefits of Azured's Escalation as a Service:
Specialists on speed dial
Fast, responsive SLA-backed access to our gang of technical security specialists.
Complete control
Consume support hours however you wish to consume them.
Bespoke support
Flexible, scalable and built to suit your appetite and tastebuds.
Predictability
Fixed monthly costs, fixed excellent outcomes.
Eat as much as you like.
Imagine... the flexibility to pick up the phone and simply get things sorted without worrying about if it’s on the menu or the bill...
Our team can help you with all manner of challenges:
- If something goes wrong, and you need support.
- When you would like to implement a new product or service.
- If the business isn’t sure about something technical.
- If you need to just bounce an idea off an expert.
- When you need to be sure your core service is available.
- When your team needs some additional assistance during a busy period or absence of key staff.
- Advice on the best local restaurants, if that’s what you’re after...
Cheapest option
Basic
£975 / Monthly
-
Service hours: Mon-Fri 9am-5pm
-
Service desk
-
Inclusive hours: 4 hours
-
P1 response time: 2 hours
-
Out of hours call out
-
Monthly review
-
Additional contracted support: £121 p/h
-
Additional ad-hoc support: £150 p/h
-
12-month minimum contract
Most popular
Core
£1,330 / Monthly
-
Service hours: Mon–Fri, 8am–6pm
-
Service desk
-
Inclusive hours: 8 hours
-
P1 response time: 1 hour
-
Out of hours call out
-
Monthly review
-
Additional support hours: £110 p/h
-
Additional ad-hoc support: £150 p/h
-
12-month minimum contract
24/7 support
Enhanced
£2,300 / Monthly
-
Service hours: 24/7
-
Service desk
-
Inclusive hours: 8 hours
-
P1 response time: 1 hour
-
Out of hours call out
-
Monthly review
-
Additional support: £110 p/h
-
Additional ad-hoc support: £150 p/h
-
12-month minimum contract
Our Michelin Stars
“In this day and age, security can’t be at the back of your mind – things can go seriously wrong very quickly. We want to make sure we’re always adhering to the highest standards, especially around compliance. Azured made it easy.”
Ed Mitchell, Head of Platform, Future Anthem
"Azured delivers an environment that is cost effective to run, and our service is reliable, easier to manage and more secure.”
Keith O’Hara, Hyve Group
"We’re a fast-growing company in a fast-growing industry. Azured has helped us transition from a start-up approach to a corporate environment with good design principles and best practice in mind.
Dieter Pfeiffer, Head if IT, Wood Thilsted
